TR

Passion Fuels Purpose 

Bio

Hi there!
My name is Tory Redner, and I'm a highly motivated and solutions-oriented software engineer with a passion for creating cutting-edge web applications. With experience in both front-end and back-end development, I excel in Full Stack Web Development roles and have a talent for troubleshooting, custom-built systems, software and hardware deployment, remote and onsite support, and small network management/cloud setup.

I believe that design is about more than just making things look pretty – it's about solving problems and creating intuitive, enjoyable experiences for users.

Whether I'm working on a website, mobile app, or other digital product, I bring my commitment to design excellence and user-centered thinking to every project I work on. I look forward to the opportunity to bring my skills and passion to your next project.

Picture of Tory
+

Satisfied Clients

+

Students taught

+

Years XP

Skills

Icon_24px_Pub-Sub_Color

Expereince

  • Software Engineer  @Eradani

    2022 - 2022 | Berkley, CA

    One of my main responsibilities was to assist in the training and development of Junior Engineers, helping to impart my knowledge and experience to support their growth and development. Additionally, I was responsible for deploying patches and updates to the client codebase to ensure the efficient operation of their systems. To streamline processes and enhance functionality, I upgraded existing codebases to new template standards. I also provided support to new client installs, mentoring and training to ensure the successful integration of our services. When clients experienced issues, I investigated support tickets, performed root cause analysis, and provided effective solutions to maintain client satisfaction. Finally, I worked with a team to complete a client-requested feature of adding Google Pub/Sub integration with their current application, gaining expertise in Google Cloud products along the way. Throughout my role, I effectively utilized a team feedback system to complete the project before the projected deadline.

  • Sr. Learning Assistant  @2U

    2021 - 2022 | Remote

    responsible for providing world-class support to students while adhering to the company's support model to solve and respond to curriculum-based technical questions. I demonstrated mastery of the assigned support program's specific curriculum expectations and core concepts, and contributed to a culture of trust by coordinating all day-to-day operations and systems procedures of the Learning Assistant team. To ensure effective communication and collaboration, I coordinated and hosted daily meetings at the start and end of each shift. As part of my duties, I also conducted quality assurance checks and provided coaching, training, or support sessions to Learning Assistants, ensuring their adherence to predefined standards and systems for student support. When necessary, I supported students with escalated technical or service-related issues, successfully turning negative experiences into positive ones. Additionally, I worked with leadership to develop and deliver extracurricular learning opportunities for students.

  • Learning Assistant  @2U

    2020 - 2022 | Remote

    primary responsibility was to assist students with any technical or curriculum-based questions they had through the use of Slack. I served as the first point of contact for student-facing inquiries, providing timely and effective support. Collaborating closely with the instructional team, I ensured consistent and accurate responses to student inquiries. To accomplish my tasks, I maintained a high level of proficiency with relevant technical tools and software to assist with student inquiries. Throughout my role, I demonstrated excellent customer service skills, building positive relationships with students and contributing to a supportive learning environment.

  • Sr. Technical Support Specialist  @Landis+Gyr

    2019-2019 | Alpharetta, GA

    My primary responsibilities included identifying root cause and resolving break fix issues through testing, researching, and replicating them using Unix and SQL. I utilized my expertise in these areas to effectively troubleshoot and diagnose issues, ensuring that systems operated smoothly and efficiently. Additionally, I managed and triaged cases using Microsoft CRM, ensuring that communication was effective and that cases were resolved in a timely manner. Through my work, I was able to make valuable contributions to the team's overall success.

Education

  • Web Development Immersive

    2017 | General Assembly

    Code Bootcamp, an immersive and comprehensive learning experience designed to equip individuals with the skills and knowledge needed to launch a career in software development. The program covered a wide range of topics, including web development, data science, and user experience design, and was taught by experienced industry professionals. I had the opportunity to work on real-world projects and build a portfolio of work to showcase my skills to potential employers. Throughout the program, I received career development support that included tools and resources to navigate the job market and secure a job in the tech industry. General Assembly's Code Bootcamp provided a dynamic and engaging learning environment that focused on hands-on learning, collaborative work, and practical applications, preparing me for success in the rapidly evolving field of technology.

  • Associates Of Applied Science

    2006-2008 | Johnson & Wales University

    General Studies, Relevant Coursework: Computer Science, Web Development, Database Management, Business Management, Accounting, Marketing, Economics, and Finance.